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Returns & Refunds

  • Returns & Refunds

Returns & Refunds

We want you to love your hair. If something isn’t right, you can return unopened items within 14 days, and we will always fix faulty or incorrect orders.

Changed your mind?

You have 14 days from the day you receive your order to tell us you want to cancel, and a further 14 days after that to send the items back. To be accepted, items must be:

  • unopened, in their original sealed packaging, with any seals and tags intact
  • unused, unworn and not cut, dyed, washed or styled

Why opened hair can’t be returned

For health and hygiene reasons, hair extensions, braiding hair, wigs and cosmetics cannot be returned once the seal or packaging has been opened, unless the item is faulty. This is allowed under the UK Consumer Contracts Regulations 2013 for sealed goods that are not suitable for return once unsealed. Please check the colour code and length carefully before opening; if you’re unsure, message us before you order.

Faulty, damaged or incorrect items

If your item is faulty, damaged or not what you ordered, your rights under the Consumer Rights Act 2015 apply, whether or not it has been opened. Contact us within 30 days of delivery with your order number and photos, and we will offer a replacement or a full refund, including delivery costs. We will also cover the cost of sending it back.

How to return an item

  1. Email sales@beautydrapes.comwith your order number, the item(s) you want to return and the reason.
  2. We will reply within 2 working dayswith the return address and instructions.
  3. Pack the items securely and send them using a tracked Keep your proof of postage.

Unless your item is faulty or incorrect, the cost of returning it is your responsibility.

Refunds

Once we receive and check your return, we will refund you within 14 days to your original payment method. For a change-of-mind return we refund the item price and the standard delivery cost you originally paid, but not any extra cost for a faster delivery option. We may reduce a refund if items come back opened, used or damaged.

Refunds are made in the currency you paid in. Your bank or PayPal may apply its own exchange rate, so the amount shown may differ slightly.

Exchanges

We don’t offer direct exchanges. Return the unopened item for a refund and place a new order for the colour or length you want.

Questions

Email sales@beautydrapes.com or WhatsApp +44 7454 290888.  we’re happy to help.